SHIPPING

Right now we currently serve and ship to the following countries:

Canada
United Kingdom
Isle of Man
West. Europe
Belgium
Denmark
France
Germany
Italy
Monaco
Netherlands
Spain
Australia
Norfolk Island
Mexico
Rest Of Europe 1
Armenia
Austria
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
Finland
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Albania
Andorra
Azerbaijan
Belarus
Faroe Islands
Georgia
Greenland
Iceland
Kosovo
Montenegro
North Macedonia
Middle East
Israel
Oman
Qatar
Saudi Arabia
United Arab Emirates
Angola
Ascension Island
Benin,
Central African Republic
Comoros
Djibouti
Equatorial Guinea
Eritrea
Falkland Islands
Guinea-Bissau
Lesotho
Liberia
Libya
Asia
China
Hong Kong
India
Japan
Korea South
New Zealand
Singapore
Thailand
Cook Islands
Fiji
French Polynesia,
Kazakhstan
Kiribati
Kyrgyzstan
Laos
Mongolia
New Caledonia
Rest Of Europe 2
Guernsey
Jersey
Norway
Switzerland
Latin America
Anguilla
Antigua & Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
El Salvador
Guadeloupe
Guatemala
Guyana
Haiti
Jamaica
Martinique
Netherlands Antilles
Nicaragua
Panama
Paraguay
Peru
Suriname
Trinidad And Tobago
Uruguay
Venezuela
British Virgin Islands,
French Guiana,
Grenada
Honduras
Montserrat
Curaçao
Rest Of World
Afghanistan
Algeria
Bahrain
Bangladesh
Bhutan
Bosnia & Herzegovina
Botswana
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Chad
Congo
Cote D'ivoire
Egypt
Ethiopia
Gabon
Gambia
Ghana
Guinea
Indonesia
Iraq
Jordan
Kenya
Kuwait
Lebanon
Liechtenstein
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Mauritania
Mauritius
Moldova Republic Of
Morocco
Mozambique
Namibia
Nepal
Niger
Nigeria
Pakistan
Philippines
Réunion
Rwanda
Senegal
Seychelles
South Africa
Sri Lanka
Swaziland / Eswatini
Taiwan
Tajikistan
Tanzania
Togo
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
Vietnam
Yemen
Zambia
Zimbabwe

Orders placed by 4:00p Central Time are typically shipped the same day from our facility in Irving, Texas. After checkout, we sent you an email with your receipt and purchase information. Once your package leaves our warehouse you will also receive a shipping confirmation. If your package has tracking, a link will be included in your email. Please allow 24-48 hours for our postal carrier systems to scan and update movement of your package.

Standard Shipping is an estimated delivery time of 8-10 days. It’s the cheapest option, but also often the slowest. Expedited shipping usually arrives in 3-5 days. Please note: due to the extraordinary circumstances caused by the COVID-19 pandemic, USPS and FedEx will not guarantee delivery times.

ORDERS

Sometimes the pop-up is blocked by a pop-up blocker. Please click the cart icon in the top righthand corner, which should take you to your cart. The books should be in there. If you are still having difficulty please let us know. 

We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Please contact us at contact@teddekker.com and we will get your issue resolved ASAP. 

PRODUCT QUESTIONS

At this time, the series is not included in the AR program but if this changes, we will be sure to update the website with current information!

The Millie Maven series was written for young readers ages 8-14 but MANY others including younger and older readers have come to love the series just as much! 

The Dream Traveler's Quest is written for young readers ages 7-12. Over 1,500 parents and grandparents have reviewed the series and nearly all of them say the reading level fits perfectly in that range.

There is no questionable language in any of his children's series at all!

There is a series written by Ted Dekker called the Dream Traveler's Quest where the main character is indeed a boy. Both boys and girls have come to love the series and is great for readers ages 7-12.

RETURNS AND EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Email contact@teddekker.com to begin your return process.


International Returns & Exchanges

We accept international returns & exchanges in the event that you cover the postage. Please email us at contact@teddekker.com with your order number.

Replacements & Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@teddekker.com with your order number.

If your order arrives damaged or misprinted in any way, please contact contact@teddekker.com with your order number for a replacement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

DOWNLOAD HELP

After checkout, you should have received an email with your unique download link. Please check your junk/spam folder as sometimes emails with links go there. Once you have downloaded them to your computer, you should be able to print them. If you are still unable to locate them, please contact us at contact@teddekker.com.